Refund & Cancellation Policy
1. Overview
LABOUT EDIT provides customized video editing, graphic designing, AI video creation, audio, voice-over, dubbing and related creative services.
2. Advance Payment
An advance payment is generally required before work begins. The advance amount or percentage is communicated before payment. After the advance is received and required project information is available, work will begin according to the agreed scope and schedule. The advance forms part of the agreed project price.
3. Cancellation Before Work Begins
If a customer requests cancellation before work starts, contact us as soon as possible. We will review the project arrangement, any costs already reasonably incurred and applicable law to determine whether a full or partial refund is appropriate.
4. Cancellation After Work Has Started
If cancellation is requested after work begins, refund eligibility may depend on work completed, agreed scope, reasonable costs already incurred, undelivered work and applicable law. We will review the circumstances and explain the outcome.
5. If LABOUT EDIT Cannot Complete the Project
If LABOUT EDIT is unable to complete an accepted project due solely to our own mistake or inability to provide the agreed service, we will contact the customer and review the appropriate remedy. Where the project cannot be completed and no suitable alternative is agreed, we will refund the advance payment for the undelivered project, subject to applicable law and any lawful adjustment appropriate to the circumstances.
6. Delays and Changes in Requirements
A delay caused by missing customer materials, delayed feedback, additional requirements or circumstances beyond reasonable control does not automatically make the entire project refundable. If a delay or failure is attributable to LABOUT EDIT, we will review the circumstances and applicable remedies.
7. Revisions and Quality Concerns
If delivered work does not reasonably match the agreed requirements, contact us with the specific issue. Where appropriate, we may offer corrections or revisions within the agreed scope. If the issue cannot reasonably be resolved, we will review the circumstances for any applicable refund or other remedy.
8. Full Payment Before Final Delivery
Unless another arrangement has been agreed in writing, the remaining project balance must be paid before final completed files are released. This does not remove any rights available under applicable law.
9. Duplicate or Incorrect Payments
If you believe you were charged twice or paid an incorrect amount, contact us with the transaction details. Do not send your UPI PIN, card PIN, banking password or OTP.
10. How to Request a Refund
Please provide your name, registered email, project title/reference, payment amount/date, Razorpay transaction reference if available, and a brief explanation.
Email: laboutvideoeditor@gmail.com
Phone: +91 77365 82441
11. Refund Processing
Once approved, a refund will generally be initiated through the original payment method or another appropriate method where permitted. The time to appear may depend on the payment provider, bank, card issuer or payment method.
12. Payment Provider
Online payments may be processed through Razorpay. Payment processing and refund movement may involve Razorpay and relevant banks or payment providers.
13. Legal Rights
This policy does not exclude, restrict or replace mandatory consumer rights or remedies available under applicable Indian law. Where this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.
14. Contact Us
LABOUT EDIT
Managed by: Kalesh FS
Email: laboutvideoeditor@gmail.com
Phone: +91 77365 82441
Website: laboutedit.com